Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an haonery.com error, the cost of return shipping will be deducted from your refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

If the cancellation of the order is initiated before the delivery time and within the period specified by the website for cancellation of the order, the order may be canceled;
Return instructions: the package must contain the order number, the reason for the return, and other information

Once the order is given, we will process the order within 2-3 days

Return Shipping Cost Estimation
For returns not due to product defects or our error, you are responsible for the return shipping costs. We recommend obtaining a shipping quote from your chosen carrier (e.g., USPS, UPS, FedEx) based on your location and package details before initiating a return. Your final refund will equal the item price minus the actual return shipping cost

Return Address:

Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor : Du Zuojun (Qyq)
Postcode : 523648

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange.

Refund Credit Timeline

Once we have received and inspected your returned item, we will process the refund immediately. Please note that the time it takes for the funds to appear in your account depends entirely on your payment method and financial institution.

Credit Card (Visa/Mastercard/American Express): After we initiate the refund, it typically takes 5 to 15 business days for the funds to post to your credit card statement. This timeframe is controlled by the banks and card issuers involved in the international settlement process.

PayPal: Refunds will be credited to your PayPal account instantly. However, if you need to transfer these funds to your linked bank account, the transfer time depends on PayPal's standard withdrawal schedule (usually 3-7 business days).

Important Note: The timeframes above refer to the banking process after we have submitted the refund request. haonery cannot control the speed at which your bank processes or releases these funds. If you have not received your credit after the estimated period, please contact your bank directly.

Estimated Return Fees
Return costs vary by processing method. Below are estimated ranges:

Local Return (to local warehouse): approx. $5 - $15 per item
(Covers shipping and handling for most standard items)

International Return (back to origin country): approx. $25 - $50+ per item
(Higher cost, recommended only for high-value items)

Original Shipping Fee: Non-refundable

Payment Processing Fee: Non-refundable (approx. 5%-10% of transaction)

Note: Return shipping costs are covered by the customer for change-of-mind returns, and by us for defective or incorrect items.

EXCEPTIONS
The following items cannot be returned or exchanged:

• perishable items
• intimates
• gift cards
• custom items
• digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at our Support Center